Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
As an SAP integration platform, we adhere to ISO 8000 – the international standard for data quality and enterprise master data, with 3 aspects: data quality, master data management and portability.
We go through Computer SystemValidation (CSV) process to help organization in regulated industries like pharmaceuticals and medical devices, where data integrity is paramount, meet stringent regulatory requirements, such as those set by the FDA and EMA.
Our organization undergoes independent third-party assessments to test our security and compliance controls.
We perform penetration testing annually to ensure that the security posture of our services is uncompromised.
Roles and responsibilities related to our Information Security Program and the protection of our customers’ data are well defined and documented. Our team members are required to review and accept all security policies.
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
We perform background checks on all new team members in accordance with local laws.
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
We follow the principle of least privilege with respect to identity and access management.
We perform at least quarterly access reviews of all team members with access to sensitive systems.
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
All team members are required to adhere to a minimum set of password requirements and complexity for access.
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.
To protect data saved to disk from unauthorized access at operating system level, the SAP HANA Cloud, SAP HANA database uses native SAP HANA data encryption in the persistence layer. Data volume encryption protects the data area on disk, while redo log encryption protects the log area on disk. For more information, see Data and Log Volume Encryption.
The internal encryption service is used internally by applications requiring data encryption, specifically the secure internal credential store and the SAP HANA secure store. For more information on these secure stores, see Internal Application Encryption Service.
Both of SAP’s environment and our application provide secure connect using encryption connection. Please visit: [Link]
We perform scanning quarterly to detect and remediate all the vulnerabilities. We also manage the vulnerability life cycle in our system and products actively.
We actively monitor logs in our systemdetect system error and also suspicious activities to inform customers.
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
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