Known for its commitment to innovation, sustainability, and ethical practices, Dole Packaged Foods consistently brings fresh and healthy options to consumers. Their extensive supply chain involves sophisticated processes ranging from food production to packaging and global distribution. To uphold its leadership position and meet consumer expectations, Dole Packaged Foods relies on precise, real-time master data management. This system ensures smooth operations, compliance with global regulatory standards, and the ability to respond effectively to market changes.
Company Codes
Maintenance Plants in Scope
Equipment Master Records
Spare Parts
Functional Locations
Despite its leadership position, Dole faced significant challenges in maintaining data accuracy, optimizing workflows, and meeting stringent regulatory compliance requirements. With over 158,091 equipment master records and 79,326 spare parts spread across 93 plants in 15 countries, Dole's vast and distributed operations struggled with fragmented systems and manual processes.
Multiple disconnected systems required extensive manual intervention for master data creation and validation, leading to inefficiencies, inconsistencies, and delays, particularly in managing perishable inventory. The lack of standardization drove up operational costs, increased the risk of compliance issues, and strained the limited central MDM team responsible for data change requests from across the organization.
Maintenance workflows involved a six-step process spread across two separate systems, causing an average processing time of 3.5 days. These inefficiencies hampered Dole's ability to respond quickly to business needs and reliably deliver fresh produce to global markets.
Dole took action by implementing SimpleMDG, which is powered by the SAP Business Technology Platform (SAP BTP). This initiative established a centralized and automated framework for master data governance. The implementation supported 53 master data types across 38 company codes and 93 plants in 15 countries, engaging over 150 users.
The new solution introduced automated validation workflows, significantly reducing manual effort and improving the accuracy and reliability of master data. Through AI-driven predictive governance models, Dole proactively identified errors, improved compliance, and enhanced inventory and supply chain planning by anticipating disruptions before they occurred.
Real-time inventory and supplier data access enabled faster, more data-driven decision-making across business units. Integrating SimpleMDG with SAP and non-SAP systems allowed Dole to harmonize data across its global operations while empowering business and IT teams to collaborate more effectively.
Dole's master data transformation delivered immediate and measurable results. The company achieved an impressive 88% reduction in master data processing time—from 2.5 days to just 3 hours—significantly improving operational efficiency.
Dole successfully standardized 10 master data objects within 14 weeks, driving consistency and ensuring compliance across all business units. The transformation also reduced complexity, improved data integrity, and reduced data governance costs, freeing up resources for more strategic initiatives.
With a complete audit trail and real-time validation, Dole strengthened its compliance readiness, ensuring adherence to food safety and regulatory standards while reducing the risk of costly errors.
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