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Security and Compliance

Last updated Aug 1, 2024

Compliance

SOC 2

Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

ISO8000

As an SAP integration platform, we adhere to ISO 8000 – the international standard for data quality and enterprise master data, with 3 aspects: data quality, master data management and portability.

CSV

We go through Computer SystemValidation (CSV) process to help organization in regulated industries like pharmaceuticals and medical devices, where data integrity is paramount, meet stringent regulatory requirements, such as those set by the FDA and EMA.

Access Security

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.

Penetration Testing

We perform penetration testing annually to ensure that the security posture of our services is uncompromised.

Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customers’ data are well defined and documented. Our team members are required to review and accept all security policies.

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

RConfidentiality

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

We perform background checks on all new team members in accordance with local laws.

Vendor Risk and Management

Permissions

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.

Authentication

Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least Privilege Access Control

We follow the principle of least privilege with respect to identity and access management.

Access Reviews

We perform at least quarterly access reviews of all team members with access to sensitive systems.

Password Managers

All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Password Requirements

All team members are required to adhere to a minimum set of password requirements and complexity for access.

Organisational Security

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Cloud Security

Cloud Infrastructure Security

  • All of our services are hosted either by SAP or by our Infrastructure-as-a-Service (IaaS) partners Amazon Web Services (AWS), Microsoft Azure, Google Cloud, and Alibaba Cloud. The third-party region providers operate the infrastructure layer of the regions, whereas SAP operates the platform layer and Cloud Foundry. They all follow the same Security Program and Policies. See details at: [Link]
  • For more information about SAP BTP’s Security, please visit: [Link]

Data Protection and Privacy

  • Since SimpleMDG is built on SAP environment, it used a share responsibility model as any other Cloud Provider. Both SAP and Laidon play different roles in protecting the data for customer.
  • SAP: For more information, please visit: [Link]
  • Laidon: From our side, we implement security principles to our operation to protect against both insider and outsider threat such as the principle of least privilege (PoLP), Zero Trust.

SAP HANA data encryption

To protect data saved to disk from unauthorized access at operating system level, the SAP HANA Cloud, SAP HANA database uses native SAP HANA data encryption in the persistence layer. Data volume encryption protects the data area on disk, while redo log encryption protects the log area on disk. For more information, see Data and Log Volume Encryption.

SAP HANA internal application encryption service

The internal encryption service is used internally by applications requiring data encryption, specifically the secure internal credential store and the SAP HANA secure store. For more information on these secure stores, see Internal Application Encryption Service.

SAP HANA backup encryption

  • SAP HANA database instances are automatically backed up. To safeguard the privacy of the SAP HANA backup data, data and log backups are encrypted using native SAP HANA capabilities.
  • SAP HANA backups are encrypted using AES 256-bit encryption.

Encryption in Transit

Both of SAP’s environment and our application provide secure connect using encryption connection. Please visit: [Link]

Vulnerability Scanning

We perform scanning quarterly to detect and remediate all the vulnerabilities. We also manage the vulnerability life cycle in our system and products actively.

Logging and Monitoring

We actively monitor logs in our systemdetect system error and also suspicious activities to inform customers.

Business Continuity and Disaster Recovery

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

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